Upon shipment arrival in your area, the outside shipping company will contact you to schedule final delivery. Do not sign for and accept receipt in good condition without first inspecting your merchandise, as you agree to accept the merchandise in the condition received and waive all claims against NATIVA. You, as the co-signee, must inspect shipments upon receipt and document any damages on shipping paperwork, and preferably capture with digital images. NATIVA will assist you with necessary documentation to support your claim. Shipping claims must be settled with the delivering carrier by you.
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All shipments are paid in full before leaving our warehouse. SHIP-OUTS ~ For deliveries outside our “local” delivery area, NATIVA uses outside shipping companies experienced in furniture delivery. If you need to change your delivery date, please contact one of our stores no later than 2 days prior to the established date. The NATIVA delivery service includes a team of trained professionals who will assemble merchandise if needed and place furniture in desired room(s). Once your merchandise arrives in our warehouse, our warehouse manager will contact you to arrange delivery. NATIVA HOME DELIVERY ~ For deliveries in our “local” delivery area, which is within 40 miles from our warehouse, we ensure that your merchandise will arrive in your home safely and in a timely manner. If you fail to accept delivery for ninety (90) days after notice of availability of merchandise for delivery, at NATIVA’s sole option and at any time thereafter, we will cancel your order and (1) if the merchandise is an in stock item, your deposit will be refunded less a 35% restocking fee, or (2) if the merchandise was special ordered for you or a custom order, YOU FORFEIT YOUR DEPOSIT TO NATIVA AND WAIVE ALL INTERESTS IN THE MERCHANDISE. A storage fee of 2% per month of the total order amount will be charged to you (i.e., the original credit card used for the purchase) if delivery is not accepted within thirty (30) days after notice of availability of merchandise for delivery. A minimum re-delivery fee of $100.00 will be charged to you (i.e., the original credit card used for the purchase) if, after a delivery is scheduled with you, you are not at home, unable to, or do not accept a scheduled delivery and a second delivery trip is required. Hoisting and any other extraordinary measures necessary to accomplish delivery are at your risk and any additional cost must be paid by you at or before the time of delivery. Delivery is subject to reasonable and safe access. We will endeavor to keep you informed on the progress of your order. Due to the increase in US Customs security, delivery time could be negatively affected by an additional 4 weeks and is outside the control of NATIVA. Standard delivery time is 6-10 weeks, but is subject to change and cannot be guaranteed. Refunds generally appear on your credit card statement in one to two billing periods. Credits are made to the original credit card. If the item has been shipped, the return policy and procedures outlined below must be followed. If you have any questions about our return policy, please contact us by phone. NATIVA customer care will work diligently to resolve any product issues or concerns you may have with your purchase. All merchandise is carefully inspected prior to being packaged for shipment and thus you must report damage within 48 hours of delivery or it will be considered in-home damage. NATIVA has the right to reject any return of damaged merchandise. A 10% cancellation fee applies to any canceled order or returned merchandise, subject to other terms and conditions set forth below.
Custom orders, standard products in upcoming shipments orders, and in stock items can be cancelled within 10 days from the time of purchase only. Special orders and custom goods and orders are non-returnable and non-refundable under any circumstances because these items are constructed according to a customer’s own specifications and requirements. Customers are responsible for all costs and arrangements of any and all returned merchandise, including delivery. If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution, subject to the terms and conditions contained herein. NATIVA offers high quality products at the very best value possible and we want you to be completely satisfied.
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